ExpertFit Guaranteed™ Policy
Introduction
At Fajas Tributo, we understand that finding the right fit when shopping online can be challenging. That is why we created ExpertFit Guaranteed™ — our commitment to ensuring you receive the correct fit for your garment.
If for any reason your garment does not fit as expected, we will work with you to find the right solution through expert guidance and a structured exchange process.
ExpertFit Guaranteed™ is part of our promise to support you throughout your recovery or daily wear journey, ensuring that your experience with Tributo is safe, comfortable, and reliable.
General Terms of ExpertFit Guaranteed™
ExpertFit Guaranteed™ is included with all eligible garments and provides the following benefits:
One (1) complimentary size exchange or alteration if the garment does not fit correctly. The Fit Expert will determine the most appropriate solution on a case-by-case basis.
Personalized guidance through a video call with a member of our certified Fit Expert team. This step is mandatory in order to process the exchange.
Shipping covered by Tributo for both the return of the original garment and the delivery of the replacement garment, when the exchange is approved under this program.
Geographic Applicability
This ExpertFit Guaranteed™ Warranty Policy applies exclusively to customers located within the United States. The terms, conditions, and procedures set forth in this document govern only purchases made and deliveries fulfilled within U.S. territory.
For customers located in other jurisdictions, please contact our Customer Service team to learn about the warranty and exchange policies applicable in your region.
Garment Condition Requirements
To be eligible for an exchange under ExpertFit Guaranteed™, the garment must be returned in try-on condition only.
Eligibility Requirements
The garment must meet all of the following criteria:
•Unwashed: The garment must not have been laundered in any way.
•Free of odors, free of body fluids, or signs of wear: No evidence of extended use or contact.
•No fabric distortion: No deformation of the fabric resulting from prolonged wear.
•Original tags attached: All original labels and tags must remain intact.
•Used only for a brief fit assessment: Worn solely for the purpose of verifying fit.
Definition of a Fit Assessment
A fit assessment refers to a brief period of wear for the sole purpose of verifying the fit of the garment — generally no longer than a few minutes. For hygiene purposes, the use of underwear during the fit assessment is mandatory.
Inspection of Returned Garments
All returned garments will be thoroughly inspected upon arrival at our facilities before the replacement shipment is authorized. If evidence of extended use, damage, or inadequate hygiene is detected, the exchange request may be denied.
Eligibility Period
To activate ExpertFit Guaranteed™, the request must be initiated within the following timeframe:
The request must be submitted within four (4) calendar days of the delivery confirmation date as recorded by the shipping carrier.
Requests received after this period will not be eligible for a complimentary exchange under this program and will be processed in accordance with our standard exchange policies.
Request Process
The process is straightforward and designed to help you achieve the right fit.
Step 1 — Contact Our Support Team
Reach out to our Customer Service team via our contact form, live chat, or email to report that the garment does not fit correctly.
Step 2 — Video Call Scheduling
Our team will schedule a video call with one of our certified Fit Experts at a time that is convenient for you.
You can also book your ExpertFit Consultation directly here.
Step 3 — Fit Evaluation
During the video call, our Fit Expert will:
•Visually assess the fit of the garment
•Confirm your measurements
•Verify the correct technique for putting on the garment
•Determine the appropriate size, model, or alterations required for the exchange or adjustment
Step 4 — Authorization and Logistics
If the exchange is approved:
•You will receive a prepaid return shipping label
•You will be required to return the original garment
•Once received and inspected, your replacement garment will be shipped
Mandatory Requirement: Video Call with a Fit Expert!
Approval of an exchange under ExpertFit Guaranteed™ requires a mandatory video call with one of our certified Fit Experts.
If you choose not to participate in the video call, we will be unable to process the exchange under ExpertFit Guaranteed™.
Video Call Timeframes
The video call must be completed within three (3) days of the initial request. A maximum of two (2) reschedulings are permitted.
Exchange Conditions
The following conditions govern all exchanges processed under ExpertFit Guaranteed™:
One (1) exchange is authorized per garment purchased. The exchange will be for the same model and color as the original garment. In exceptional cases where the Fit Expert determines that the original model is not anatomically compatible with the customer, an exchange for a different model may be authorized. If a price difference exists between products, the balance must be covered by the customer.
Return and Shipping Logistics
Once the exchange has been approved:
A prepaid return label will be provided to you. The garment must be shipped within two (2) business days of the approval date. Failure to ship within this timeframe may result in the case being closed.
Once the returned garment has been received and inspected, the replacement will be shipped at no additional cost via standard shipping.
Express Shipping: Expedited shipping options may be available for an additional fee of $30.00, payable by the customer.
Limitations and Exclusions
ExpertFit Guaranteed™ does not cover the following:
•Exchanges based on personal preference or change of mind.
•Garments damaged due to washing, misuse, or external alterations.
•Products showing signs of extended wear.
•Garments altered by third parties.
•Cases in which an order is placed on hold or under verification due to measurement review and the customer does not cooperate with said verification process — in such situations, the program will not be applicable.
Non-Eligible Products
ExpertFit Guaranteed™ does not apply to the following product categories:
•Outlet products: Final sale items are excluded.
•Accessories (boards, extenders, etc.): Supplementary items are not covered.
•One-size garments: Universal-fit items are not eligible.
For these products, alternative solutions such as store credit may be available, as applicable.
Refund Policy
ExpertFit Guaranteed™ is a fit adjustment and exchange program — it is not a monetary refund program.
By participating in this program, the customer acknowledges that the resolution offered by Tributo will consist of a size exchange, alteration, or model replacement, and not a monetary refund.
Abuse Prevention
Tributo actively monitors all requests submitted under ExpertFit Guaranteed™. We reserve the right to:
•Manually review accounts with multiple exchange requests.
•Investigate usage patterns that suggest misuse of the program.
•Restrict or suspend access to the program in cases of fraud or abuse.
Timeframes and Approval Process
Once the return label has been issued, the garment must be shipped within two (2) business days. Any response or requested evidence must be submitted within five (5) business days — failure to respond within this period may result in the case being closed.
Relationship with Tributo Care
ExpertFit Guaranteed™ ensures the initial fit of your garment.
For extended protection beyond ExpertFit Guaranteed™, Tributo Care offers an additional 30 calendar days of coverage for an add-on fee of $10.00. Tributo Care includes coverage for fit issues (misfit), accidental damage alterations, damage or loss of package during shipping, and other post-purchase services. To learn more, please inquire about our Tributo Care program.
Exceptions and Special Rights
Exchanges will only be processed with prior authorization. Tributo reserves the right to decline exchanges when necessary to protect the integrity of the program. Photos and videos submitted as evidence will be used solely for the purpose of resolving the case.
Tributo reserves the right to suspend communication with customers who engage in offensive language or disrespectful behavior.
Policy Acceptance
By completing a purchase at Fajas Tributo, the customer acknowledges having read and accepted the terms of ExpertFit Guaranteed™.