Shop Now, Pay Later in 4 Statements 💳

Tributo Care Policies:

1. Service Validity

Tributo Care can be used only during the 30 days following the delivery date registered by the courier service.

After this period, the customer will no longer be able to use any benefit included in the program.

2. Territorial Scope

Tributo Care is available only for purchases delivered within the United States. Orders delivered outside the U.S. are not eligible for any benefit.

3. Costs and Payment Conditions

The cost of Tributo Care is calculated as a percentage of the total value of the garments in the order.

This cost is:

  • Not creditable.

  • Not refundable under any circumstances.

  • Not eligible for promotions, discounts, or offers.

Customers will be informed of the cost during checkout and must accept it to add the program.

4. Included Benefits:

4.1 Replacement, Full Refund, or Gift Card

Customers may request a replacement, full refund, or gift card for the following reasons:

A. Misfit

If the garment does not fit, the customer may request:

  • Replacement

  • Full refund

  • Gift card
    at no additional cost.

B. Lost, Stolen, or Damaged Items During Shipping

If the product is lost, stolen, or damaged in transit, the customer may request:

  • Replacement

  • Gift card
    including shipping costs, at no additional cost.

Tributo will take 3–5 business days to investigate the incident with the courier.

IMPORTANT — Delivery Proof Provided by Courier

If the customer reports a missing package but the courier provides valid delivery proof (such as GPS coordinates, delivery photo, or delivery confirmation), Tributo Care will not cover the claim.

In these cases, the customer must directly contact the courier to open an investigation or file a claim.

Tributo Care only applies when the courier confirms:

  • the package was not delivered,

  • the package was lost in transit, or

  • the package was damaged or stolen before delivery.

5. Returns

A full refund may be requested if:

  • The garment is unused, in perfect condition, and with intact tags.

  • The garment is returned with original packaging and extender (if included).

  • The request is made within the 30-day validity period.

6. Restrictions

Tributo Care does not apply to:

  • Purchases delivered outside the United States.

  • Garments that have been altered, resized, taken in, or modified after purchase.

  • Outlet items.

  • Garments missing original packaging, tags, or extender (if applicable).

  • Requests made after the 30-day period.

  • Products purchased outside the official Fajas Tributo website.

  • Claims for missing packages when the courier provides delivery proof.

7. Procedure to Use Tributo Care

7.1 Notification

Customers must contact our customer service through official channels and explain the reason for the request.

7.2 Conditions for Full Refunds

Customers must provide:

  • Clear photos of the product, packaging, tags, and extender (if applicable).

  • In some cases, a video call may be required to verify the garment’s condition and better understand the request.

7.3 Return Requirements

The garment must be:

  • Unused

  • In perfect condition

  • Free of odors and stains

  • Returned with all original elements (tags, packaging, extender)

The garment must be sent back to our Tributo returns center in Florida, only after receiving authorization from our team.

7.4 Validation

Tributo will review all submitted evidence. A video call may be required for additional verification.

7.5 Shipping Coverage

If the request is approved, Tributo will cover the return shipping cost to our Florida returns center.

7.6 Processing Time

Once the garment arrives at the returns center, the request will be processed within up to 5 business days.
Refunds will be issued to the original payment method.

7.7 Request Denial

Tributo may deny requests if:

  • The garment shows signs of use or damage

  • Original elements (tags, packaging, extender) are missing

  • The request is submitted after the 30-day period

  • The courier provides delivery proof in "missing package" claims

8. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information.

  • Complying with all requirements in this policy.

  • Ensuring the garment is returned in proper condition.

9. Modifications and Cancellations

Tributo may update these terms at any time.
Changes will not affect customers who purchased Tributo Care before the new terms became effective.

10. Limitation of Liability

Tributo is not responsible for:

  • Delays caused by external factors (weather, strikes, etc.)

  • Misuse of the product.

  • Errors caused by courier services.

11. Acceptance of the Policy

By purchasing Tributo Care, the customer accepts all terms and conditions described in this document.
If the customer does not agree, they should not purchase the program.