Tributo Care Policies:
Introduction
Tributo Care is the official extension of the ExpertFit Guaranteed™ warranty. It extends your coverage for an additional 30 calendar days beyond the ExpertFit Guaranteed™ warranty period, providing you with continued peace of mind following your purchase.
1. Service Validity
Tributo Care is activated immediately upon the expiration of the ExpertFit Guaranteed™ warranty period and remains valid for 30 calendar days from that date. After this period, the customer will no longer be able to utilize any of the benefits included in the program.
Tributo Care permits one (1) replacement, alteration, refund, or gift card per order. Once a claim is approved and fulfilled, the coverage is considered used. Tributo Care covers only one (1) claim per order.
2. Geographic Scope
Tributo Care is available exclusively for purchases delivered within the United States. Orders delivered outside the U.S. are not eligible for any benefits under this program.
3. Cost and Payment Terms
The cost of Tributo Care is $10.00 USD per order. This cost is:
•Non-creditable: Cannot be applied toward future purchases.
•Non-refundable: Not refundable under any circumstances.
•Ineligible for promotions: Cannot be discounted or included in promotional offers.
Customers will be informed of the cost during the checkout process and must accept these terms to add the program to their order.
4. Included Benefits
4.1 Replacement, alteration, Full Refund, or Gift Card
Customers may request a replacement, alteration, full refund, or gift card for the following reasons:
A. Misfit
If the garment does not fit correctly, the customer may request a replacement, alteration, full refund, or gift card at no additional cost.
B. Accidental Damage
Tributo Care covers accidental damage that occurs to the garment during normal use or wear, including but not limited to:
•Damaged or broken hooks, clasps, or fasteners
•Burned, melted, or damaged laces, straps, or elastic components
•Torn seams or fabric damage resulting from accidental contact
•Broken zippers or other closure mechanisms
•Stains or discoloration from accidental spills or contact
Important: Accidental damage coverage is available only when the damage report is submitted within the 30-day Tributo Care validity period. The customer must report the damage within this timeframe to be eligible for a replacement, alteration, or gift card at no additional cost.
C. Items Lost, Stolen, or Damaged During Shipping
If the product is lost, stolen, or damaged in transit, the customer may request a replacement or gift card — including shipping costs — at no additional cost.
Tributo will take 3–5 business days to investigate the incident with the shipping carrier.
Important — Delivery Proof Provided by Shipping Carrier: If the customer reports a missing package but the shipping carrier provides valid proof of delivery (such as GPS coordinates, delivery photo, or delivery confirmation), Tributo Care will not cover the claim. In such cases, the customer must contact the shipping carrier directly to open an investigation or file a claim.
Tributo Care applies only when the shipping carrier confirms that the package was not delivered, the package was lost in transit, or the package was damaged or stolen prior to delivery.
5. Refunds
A full refund may be requested if:
•The garment is unworn, in perfect condition, and has intact original tags.
•The garment is returned with the original packaging and extender (if included).
•The request is submitted within the 30-day validity period of Tributo Care.
6. Restrictions
Tributo Care does not apply to:
•Purchases delivered outside the United States.
•Garments that have been altered, resized, adjusted, or modified after purchase.
•Outlet items.
•Garments lacking original packaging, tags, or extender (if applicable).
•Requests submitted after the 30-day Tributo Care period.
•Products purchased outside the official Fajas Tributo website.
•Claims for missing packages when the shipping carrier provides proof of delivery.
7. Procedure for Using Tributo Care
7.1 Notification
Customers must contact our Customer Service team through official channels to report their issue. Upon submission, the case enters a validation and verification process in which our Fit Expert team will evaluate the details of the issue to determine the most appropriate resolution.
7.2 Conditions for Full Refunds
Customers must provide clear photos of the product, packaging, tags, and extender (if applicable). In some cases, a video call may be necessary to verify the condition of the garment and better understand the request.
7.3 Return Requirements
The garment must be:
•Unworn: No signs of wear.
•In perfect condition: No damage or defects.
•Free of odors and stains: Must be clean and fresh.
•Complete with original elements: All tags, packaging, and extender must be included.
The garment must be shipped to our Tributo returns center in Florida only after receiving authorization from our team.
7.4 Validation
Tributo will review all evidence submitted. An additional video call may be necessary for further verification.
7.5 Shipping Coverage
If the request is approved, Tributo will cover the cost of return shipping to our returns center in Florida.
7.6 Processing Time
Once the garment arrives at the returns center, the request will be processed within up to 5 business days. Refunds will be issued to the original payment method.
7.7 Request Denial
Tributo may deny requests if:
•The garment shows signs of wear or damage.
•Original elements are missing (tags, packaging, extender).
•The request is submitted after the 30-day Tributo Care period.
•The shipping carrier provides proof of delivery in "missing package" claims.
8. Customer Responsibility
Customers are responsible for:
•Providing accurate shipping information.
•Complying with all requirements of this policy.
•Ensuring that the garment is returned in appropriate condition.
9. Modifications and Cancellations
Tributo may update these terms at any time. Changes will not affect customers who purchased Tributo Care prior to the new terms becoming effective.
10. Limitation of Liability
Tributo is not responsible for:
•Delays caused by external factors (weather, strikes, etc.).
•Misuse of the product.
•Errors caused by shipping carriers.
11. Policy Acceptance
By purchasing Tributo Care, the customer accepts all terms and conditions described in this document. If the customer does not agree, they should not purchase the program.