We do not accept returns or give refunds of any kind. Our products are considered underwear and are used in most of the cases for a postsurgical process. This makes that human fluids impregnate the garment, and we want to maintain our product with the optimal quality without putting risk to someone else.
We only change garments in the case of manufacturing imperfection, material or sewing issues.
If there is a sizing issue, remember that every client takes their own measures and the measures that each client submitted into the form are the ones we consider as the real ones. We will not assume responsibility or change products if the measurements were not taken correctly.
If your faja does not fit, we will need to get into a video call within the first week after receiving the order. you can also submit pictures and videos, to study your case and provide solutions. If the client does not want to cooperate or show the proper proof that the faja does not fit, she/he can send the garment back, and once we check it hasn't been used, we would make the refund with a 30% discount that corresponds to the expenses of production. The shipping price won't be refunded. We only accept garments back upon approval and in a time frame of two weeks from the delivery date. The photo/videos that the client sends as evidence would not be used for other purposes different than to keep track of your order, understand how it fits, and give a proper solution to your enquire.
If the client has any issues with the garment, she/he has 48 hr after receiving the garment to contact us in [email protected], providing visual evidence of the misfit.
In case we establish the need to exchange your garment, you will need to first ship it back to us within the next 2 business days after one of our representatives tells you, so we can proceed with the new garment once we receive either your tracking number or your unused garment.
If you are not able to fulfill this time we won't be able to process your guarantee.
Returns are subject to quality approval by our returns department. Please take extra care to inspect all returned items to ensure they meet these requirements:
To report the issue within 48 hours after receiving the product.
To send back the product within 48 hours after receiving the approval of the support team.
Unused, Unworn and, unaltered
Free of hair and odors.
Original Packaging with Sewn-in tags attached
We will ship the new garment after verifying that you have shipped back the garment you had.
If any of the following garments fit you incorrectly we are not going to be able to exchange them: Outlet, Semi-Custom, Ab Boards, Sleeves, and the references 4201, 4203, 4017.
We do not offer a refund for any cancellation of any kind.
If you cancel your purchase before entering production, we will refund the total amount.
If you decide to cancel your order of a custom faja once it has started production, we will discount 20% to cover management expenses.
If you decide to cancel your order after 24h of any of the products on inventory such as Semi-custom, waist trainers 4201, Outlet and Ab boards. We will discount 20% to cover management expenses.
If you cancel your order after or during shipping we won’t refund your shipping and you may be responsible for additional charges DHL applies to redirect your package or ship back.
If a customer places a chargeback on an order that is in production or in transit, it will be put on hold and/or redirected until we receive a notification on our platform about your resolution. Keep in mind this can take up to 3 months. We kindly ask you to reach us before you do it.
We reserve the right to make refunds when we considered it necessary or/and stop communication with a client in the case that hate speech is detected, we have ZERO tolerance for disrespectful and offensive communication with us.